FAQ
Ordering and Payment
• How do I place an order?
- Browse our collection, add your desired products to cart, and follow the checkout process.
• What payment methods do you accept?
- We accept all major credit/debit cards and bank transfers.
• Is my personal and payment information secure?
- Absolutely! Our website uses SSL encryption to ensure your data is protected.
Products and Ingredients
• What are the ingredients used in your lip glosses?
- Our lip glosses are made with a blend of natural and synthetic ingredients. Please refer to the product description or packaging for a full list or kindly contact our customer service via email or phone.
• Are your products cruelty-free and vegan-friendly?
- Yes, Glamour Gloss is committed to being cruelty-free and vegan-friendly.
Shipping and Delivery
• What is your shipping policy?
- We offer standard and express shipping options. Please allow 3-7 business days for standard shipping and 1-3 business days for express shipping.
• Can I track my order?
- Yes, you will receive tracking information via email once your order has shipped.
• What happens if my order is lost or damaged during shipping?
- Please contact our customer service, and we will assist you with a replacement or refund.
Returns and Refunds
• Can I return or exchange a product?
- Yes, please refer to our return and exchange policy for details.
• How do I initiate a return or exchange?
- Contact our customer service via email or phone, and we will guide you through the process.
• What is the refund process?
- Refunds will be processed within 5-7 business days after receiving the returned product.
Miscellaneous
• How do I stay up-to-date with new products and promotions?
- Follow us on social media or subscribe to our newsletter for exclusive updates and offers.
• Can I purchase Glamour Gloss products in stores?
- Currently, our products are available online only, but we're working on expanding to retail stores soon.
• How do I contact customer service?
- Reach out to us via email, phone, or our website's contact form, and we'll be happy to assist you.